Help
Questions and answers
What exactly do I get?
One web-based report per report type you select, each with an executive summary, scored areas, evidence-tagged findings, ready-to-paste rewrites and code, a ranked correction log, a 90-day roadmap, a resource gap analysis, an honest limitations list and a verified evidence appendix. Reports print cleanly to PDF from your browser.
How long does it take?
Allow up to two business days for the full Brand Audit: the crawl, the competitor benchmark, the live search sample, the analysis and a review pass all happen after payment, and single reports are usually well inside that. You get an email the moment each report is ready, and your order page shows the live status.
What does "Verified" mean on a finding?
Verified means the fact came straight from our crawler: a duplicate title tag, a form with 13 fields, a phone number missing from every header, a colour pair at 1.6:1 contrast. Every verified fact is reproduced in the evidence appendix. Anything else is labelled Assessment, which is professional judgement based on that evidence.
Can the report see my Google rankings, traffic or ad results?
No, and it will never pretend to. There is no Google Search Console, Analytics or ad account connection in this version. Where a report includes a search sample, it is a live web-search sample and is described as exactly that. Metrics we cannot measure are listed under Limitations instead of being invented.
Which websites can be audited?
Any publicly accessible website served over http or https. We crawl up to 20 pages of your site (homepage, navigation and sitemap pages first) plus the homepages of up to three competitors. Sites behind a login, staging sites blocked by a password, and single-page apps that render nothing without JavaScript will produce a thin evidence pack.
Do I need to own the website?
You must own the website or be authorised to audit it (for example as its agency or consultant). We only fetch public pages, politely, with an identified crawler, and competitor homepages are fetched for comparison only.
Can I white-label the reports for my clients?
Yes. Tick "White-label branding" in the order builder (A$99 per order): every report in that order carries your name, optional logo, tagline and accent colour, the "what to do next" section points to you, and AIEIO is not mentioned anywhere in the reports. The order page and emails still come to you from AIEIO.
Is my data stored?
The crawl evidence, the generated reports and your order details (website, email, reports purchased) are stored so you can reopen your reports. Card details never touch our servers - payment is handled by Stripe. See the Privacy Policy for retention and deletion.
Who is behind this?
AIEIO is a web and app development studio in Sydney, operated by WWW.DIRECTORY.COM.AU PTY LTD (ABN 68 090 816 461). Brand Audit is the same evidence-first process we use when we take on a client website, packaged so any business can run it.
Something else? Contact support.