Terms & Conditions

Last updated 14 October 2026. These terms are between you and Directory.com.au Pty Ltd (ABN 68 090 816 461) and govern your use of BioFilz.

1. Not a medical service

This is the most important term. BioFilz is a personal record-keeping tool. It is not a medical device, not a medical service, not a diagnostic tool, and not a substitute for professional healthcare.

• Nothing in the app is a diagnosis or a clinical opinion.
• It will never tell you to start, stop or change a medicine, and it does not check for drug interactions, allergies or contraindications.
• Estimates produced from a photo - calories, ingredients, transcribed test values, scale readings - are estimates and may be wrong. Check them.
• DNA reports are wellness information from consumer genotyping data. They are not clinical genetic tests. Anything that would change your medical care must be confirmed by an accredited laboratory.
• Reminders are a convenience, not a guarantee. Do not rely on them as the only way you remember critical medication. Notification delivery depends on your device, your operating system and your network, none of which we control.

Always seek the advice of your doctor, pharmacist or another qualified health professional about your health and your treatment, and never delay seeking it because of something you read here. If you have a medical emergency in Australia, call 000.

2. Your account

You must be at least 16 and provide accurate details. Keep your password to yourself - you are responsible for what happens under your account. Tell us promptly if you think someone else has access. One account is for one person; do not use it to store another adult's health information without their knowledge and consent.

3. Your content

Everything you enter remains yours. You grant us only the limited licence needed to store it, show it back to you, and process it through the features you choose to use. We do not use your health information to train anything or to sell to anyone. You are responsible for having the right to upload what you upload.

4. Acceptable use

Do not use BioFilz to break the law, to store another person's health information without their consent, to attempt to gain access to other accounts, to probe or overload the service, or to resell the AI features. We may suspend an account that does.

5. Plans, credits and payment

• The free plan is free, and everything you enter yourself is included in it.
• Pro is A$19.95 per month and Plus is A$49.95 per month, both including GST, billed monthly in advance through Stripe until cancelled.
• Plans include a monthly AI credit allowance (500 and 2000 respectively). Credits are consumed when an AI feature runs, reset on the 1st of each month, and do not roll over or carry a cash value.
• DNA reports carry a separate one-off processing charge of A$29.95 per report, plus the AI credits shown in the app at the time.
• Prices may change with at least 30 days' notice; the new price applies from your next billing period.

6. Cancellation and refunds

Cancel any time from the billing portal in the app. Your plan runs to the end of the period you have paid for, then reverts to free - you keep every record you entered. We do not generally refund part-months. Nothing here limits your rights under the Australian Consumer Law, including for services not supplied with due care and skill. A one-off DNA report charge is refundable only if the report was not delivered.

7. Availability

We aim to keep the service running but do not promise it will be uninterrupted or error-free. We may change, suspend or discontinue features. If we discontinue the service, we will give you reasonable notice and time to export your data.

8. Liability

To the maximum extent permitted by law, and other than for rights that cannot be excluded under the Australian Consumer Law, our total liability arising out of your use of BioFilz is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded. Because BioFilz is not a medical service, we are not responsible for health decisions you make - those belong with you and your treating practitioners.

9. Termination

You may delete your account at any time from Settings. We may suspend or close an account that breaches these terms, and will give notice where it is reasonable to do so.

10. Privacy

Our Privacy Policy forms part of these terms.

11. General

These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts. If any part is unenforceable, the rest stands. We may update these terms and will change the date above; continuing to use the app means you accept the update.

12. Contact

Questions about these terms? Use the contact form.