Frequently asked questions

AIEIO Music is a web studio that turns a written description into a finished track - a full song with vocals or an instrumental - using the ElevenLabs Music model (v2.5). You can also shape a song section by section in the Composer, make sound effects and loops, split tracks into stems and score your own video clips.

One credit is one second of generated music, so a 30-second track costs 30 credits and a 3-minute song costs 180. Sound effects cost 1 credit per second (minimum 2). Splitting stems costs half the track length for vocals + instrumental, or the full length for 6 stems. Drafting and refining a song structure in the Composer is free. New accounts get 60 free credits (1 min of music) after confirming their email. Credit packs start at A$9.95 for 600 credits. Credits do not expire while your account is open.

Most tracks are ready in well under a minute. Long songs (3 to 5 minutes) and video scores can take a couple of minutes. You do not have to wait on the page - tracks finish in the background and appear in your library.

Yes. In the Composer every section has its own lyrics box. Use section labels such as [Verse] and [Chorus], one line per sung line, and short cues in braces like {guitar solo}. Lyrics can be written in many languages, including English, Spanish, German and Japanese; the style descriptions must be in English.

Yes, for most online and offline uses: YouTube, TikTok and Instagram videos, podcasts, live streams, social and online ads, presentations, apps and independent games. Film, television and large studio game projects are not covered. A few sectors are excluded entirely, and you cannot register tracks with content identification systems. The Licence and content policy page has the details.

You can use your tracks under our terms, but we cannot promise exclusivity: AI models can produce similar or even identical results for different people. In some countries, music made by AI without enough human creative input may not be protected by copyright at all. That is why registering tracks with Content ID style systems is not allowed - it could trigger claims against other creators.

The music engine refuses prompts that name artists, bands, songwriters, songs or albums, that ask it to imitate a real singer, or that ask for harmful content. When it can, it suggests reworded wording that you can apply with one click. Declined tracks are refunded in full, automatically.

You get your credits back automatically and the track card explains what happened. If the engine is busy we retry a few times first, so most hiccups never reach you.

Tracks are MP3 at 44.1 kHz (192 kbps where available). Stems come as separate MP3 files and as a ZIP. Scored videos are MP4 files with the music laid in, kept for 14 days (the audio stays in your library). Songs and video scores carry C2PA content credentials that identify them as AI-generated.

Yes. Only you can see your library. A track becomes reachable by anyone else only if you turn on sharing, which creates an unlisted link you can switch off at any time (switching it back on restores the same link). We only feature a track in Explore if you tick the box allowing it.

Releasing a track through a distributor to Spotify, Apple Music and similar services counts as online commercial use, which the licence covers, with two conditions. Do not opt the track into YouTube Content ID or any similar claiming service your distributor offers (AI output is not unique, so it could wrongly claim other people's videos), and follow your distributor's own rules for AI-generated music - some ask you to label it or limit how much you upload. Tracks are not exclusive, so another artist could release something similar.

Yes. Video editors, agencies and podcast producers can make tracks for client projects and deliver them with the work; the client may use the track in that project under the same terms. Keep the track in your library so its licence certificate stays valid, and add the client or project in the certificate's "Prepared for" field before you send it.

Every finished track has a licence certificate on its page. It names you as the licensee, records the track ID, creation date and the licence version, and lists what is and is not covered. Print it or save it as a PDF, and share its verification link with a client or platform - anyone can open the link to check the certificate is genuine.

Failed generations are refunded automatically. If you change your mind about a purchase, unused credits from a pack bought in the last 30 days can be refunded - just ask through the support form. Nothing here limits your rights under the Australian Consumer Law.